Terms and Conditions

1. Introduction & Acceptance

Welcome to OneSpotty Marketplace. These Terms and Conditions ("Terms") govern your use of the OneSpotty website, mobile applications, and services (collectively, the "Platform"). By accessing or using OneSpotty, you agree to be bound by these Terms. If you do not agree, please do not use our Platform.

OneSpotty is a global marketplace that connects buyers, sellers, and delivery agents. We facilitate transactions but are not a party to the actual agreement between buyers and sellers. Our role is to provide the platform and payment processing services.

2. Eligibility & Account Registration

2.1 Eligibility

By using OneSpotty, you represent and warrant that:

• You have the legal capacity to enter into a binding agreement.
• You will provide accurate, current, and complete information during registration.
• Your use of OneSpotty complies with all applicable laws and regulations.

2.2 Account Registration

To access certain features, you must create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately of any unauthorized use.

2.3 Parental Guidance

OneSpotty does not restrict users based on age, but we strongly recommend parental supervision for minors. Parents and guardians are responsible for monitoring their children's use of the platform and any transactions made.

3. Orders and Purchases

When you place an order on OneSpotty, you are making an offer to purchase products or services from a seller. The seller may accept or reject your offer. A binding contract between you and the seller is formed only when the seller confirms acceptance of your order.

3.1 Order Modifications and Cancellations

You may modify or cancel an order before the seller marks it as "Out for Delivery." Once marked as out for delivery, the order cannot be cancelled. To request changes, contact the seller directly through our platform.

3.2 Order History

All your orders are recorded and can be viewed in your account under order.php. You are responsible for reviewing your order history and reporting any discrepancies promptly.

4. Payments and Pricing

4.1 Accepted Payment Methods

OneSpotty accepts the following payment methods:

4.2 Payment Processing

When you make a payment, funds are held in your SpottyPay wallet until the seller marks the order as "Out for Delivery." This protects both buyers and sellers. Once marked as out for delivery, the funds are released to the seller.

4.3 Pricing

All prices are set by sellers and are displayed in the local currency. You agree to pay the full amount shown at checkout, including any applicable fees. OneSpotty does not charge any hidden fees to buyers.

5. Delivery and Shipping

5.1 Delivery Fees

Delivery fees are negotiated directly between you and the delivery agent. OneSpotty does not charge any delivery fees. You agree to pay the delivery agent the agreed amount upon successful delivery.

5.2 Delivery Responsibility

Sellers are responsible for packaging items securely and handing them to the delivery agent. Delivery agents are responsible for safe and timely delivery. OneSpotty is not liable for delays, damages, or losses during delivery, but we will assist in resolving disputes.

5.3 Delivery Timeframes

Delivery times are estimates and not guaranteed. Factors such as weather, traffic, or other unforeseen circumstances may cause delays. We recommend contacting the delivery agent directly for real-time updates.

6. Returns, Refunds, and Cancellations

6.1 Return Policy

If you are not satisfied with your purchase, you may request a return within 7 days of delivery, provided the item is unused and in original packaging. Some items (like perishable goods) may not be eligible for return.

6.2 Refund Process

Once a return is approved, the refund will be processed to your original payment method within 3-5 business days. For SpottyPay and EcoCash payments, refunds are credited to your wallet.

6.3 Damaged or Wrong Items

If you receive damaged, defective, or incorrect items, contact us within 48 hours of delivery. We will work with the seller to resolve the issue promptly.

7. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Violating any laws or regulations.
• Infringing on intellectual property rights of others.
• Posting false, inaccurate, or misleading information.
• Attempting to manipulate prices or interfere with other users' listings.
• Engaging in fraudulent transactions or money laundering.
• Harassing, abusing, or harming another person.
• Uploading viruses or malicious code.
• Attempting to gain unauthorized access to our systems.
• Using automated scripts or bots to interact with the platform.

8. Intellectual Property Rights

OneSpotty and its content, features, and functionality (including but not limited to text, graphics, logos, icons, and software) are owned by OneSpotty Ltd. and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any content from OneSpotty without our prior written consent.

By posting content on OneSpotty (such as product listings, reviews, or messages), you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content to provide our services.

9. Limitation of Liability

To the maximum extent permitted by law, OneSpotty and its affiliates, officers, employees, agents, and partners shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, revenue, data, or goodwill.
• Any damages related to your use of or inability to use the platform.
• Transactions or interactions between users (buyers, sellers, delivery agents).
• Third-party conduct, products, or services.

Our total liability to you for any claim arising from these Terms or your use of the platform shall not exceed the amount you paid to us (if any) in the past six months.

10. Indemnification

You agree to indemnify, defend, and hold harmless OneSpotty and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the platform.
• Your violation of these Terms.
• Your violation of any third-party rights, including intellectual property or privacy rights.
• Any content you post or transmit through the platform.

11. Termination

We may suspend or terminate your account and access to the platform at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users or our business interests.

You may terminate your account at any time by contacting support. Upon termination, your right to use the platform ceases immediately. Provisions that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, and limitations of liability.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Zimbabwe, without regard to its conflict of law provisions.

12.1 Informal Dispute Resolution

Before filing any claim, you agree to attempt to resolve the dispute informally by contacting us at support@onespotty.com. We will attempt to resolve the issue within 30 days.

12.2 Binding Arbitration

If the dispute cannot be resolved informally, you agree to resolve any claim through binding arbitration in accordance with the rules of the Arbitration Foundation of Zimbabwe. The arbitration shall take place in Marondera, Zimbabwe.

12.3 Class Action Waiver

Any proceedings to resolve disputes will be conducted on an individual basis. You agree not to bring or participate in any class action, class arbitration, or representative proceeding against OneSpotty.

13. Changes to These Terms

We may modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page and notify you by email or through the platform. Your continued use of OneSpotty after changes constitutes acceptance of the revised Terms.

If you do not agree to the new Terms, you must stop using the platform and close your account.

14. Contact Information

If you have any questions about these Terms, please contact us: